MHA Housing Tribune - June 2023

June 2023

Ross is Here

Through partnerships with local service agencies, Monroe Housing Authority's staff is available to connect residents with programs and resources designed to help families achieve their goals of personal and economic self-sufficiency. Residents are encouraged to take full advantage of these valuable resources. For more information, Email NyAsia Folk, or contact the ROSS Coordinator at 704.289.2514, Ext. 24.

What does ROSS mean?
Resident Opportunities and Self-Sufficiency.

How can the ROSS Program help you?

Home Ownership

Education

Career Readiness

Youth and Family Services

Money Management

Health Services

Food and Nutrition Services

Goal Setting

and More!!

Sign Up Today!

For more information:

Email NyAsia Folk
Phone: 704.289.2514 Ext. 24

Updated Maintenance Charges

Updated Monroe Housing Authority Maintenance Charges Effective July 1, 2023 for Serenity Place-Willow Oaks-Grace Gardens Communities.

For all maintenance work orders during regular business hours Monday through Thursday 8:00 AM - 5:00 PM, please call 704.289.2514, ext. 21. If you are directed to the voicemail please leave your name, unit, address, telephone number, and a description of your maintenance issue and your request will be processed. Property managers and maintenance staff cannot take work orders.
All non-emergency work orders are processed in the order that they are received. Allow 3 business days for maintenance to assess your work order.

After-Hour Maintenance work orders only apply for emergency maintenance (see guideline below). For emergency maintenance work orders between the hours of 6:00 PM and 7:00 AM, Monday through Thursday and anytime the Administrative/Management offices are closed, please call the emergency maintenance line at 1.888.505.6552.

Emergency Maintenance Guideline:

The following issues qualify as after-hour maintenance work:

Gas leaks, either inside or outside of the unit (smell or sound)

Broken water/sewer pipes, either inside or outside of the unit

Leaking water heaters

Electrical shortages (if smoke is visible)

Refrigerator/freezer not keeping food cold and management will not reopen within 24hrs.

Heating failures between October 15th - April 15th and temperature is less than 50 degrees outside.

Lock outs for elderly/disabled only (must have photo identification)

Clogged commode, if only one commode in the unit and management will not reopen within 24hrs.

Broken-out window glass/doors (police report must be filed)

Fire/smoke detector going off (beeping/low battery is not an emergency)

Collapsing wall/ceiling

Severe storm damage

Please note: a $100.00 nuisance charge will be assessed for non-emergency calls responded to as an emergency.

Monroe Housing Authority (MHA) reserves the right to determine whether necessary repairs are due to normal wear and tear or due to damage and negligence by the tenant. Charges for repairs due to damage and negligence by the tenant will be based on actual material cost and hourly labor to make the repair.

This is not an exhaustive list. Any materials or charges not listed below will be charged based on the present cost at the time the item/service is solicited. All charges will be due in full no later than 30 days after the charge is posted to the resident's account.

Fines
Item - Charge

Driving/parking on the grass - 1st offense - $50.00.

Indoor items stored on porch - 1st offense - $25.00.

Tampering/removing smoke alarm - 1st offense - $100.00.

Trash in yard - 1st offense - Warning and 24 hours to correct.

Trash not picked up - 2nd offense - $25.00.

3rd and multiple offense - $25.00

Washing vehicle - 1st offense - $30.00

2nd Offense - Termination

Blocked egress - 1st offense

Warning 2nd offense - $50.00

3rd offense - Termination

Misc.

City Trash Violation/Replace Can - $Cost.

Fire Damage - $Cost

Labor (Per Hour) * - Charged In 15-Minute Increments $20.00.

Loaner Fans/AC Units/Heaters Not Returned - $Cost.

Nuisance Non-Emergency Call - $100.00

Trash Out - $170.00 Load

Unlocking Doors During Business Hours * - $25.00

Locks

Additional Key - $4.00

Lock Change Due to Keys Being Lost/Stolen or Not All Returned - $75.00

Mailbox Lock Change - $15.00

** Dumpsters are provided for you to properly dispose of household waste. Children under 5 ft. Tall should not be tasked with placing trash in the dumpster. All units assigned to a dumpster will be charged for improper use of dumpsters and bulk items on the ground around the dumpster. All units assigned to a dumpster will be charged with damage to the dumpster unless the responsible party is identified.

Bathroom

Bath Sink - $100.00

Bath Sink Faucet - $91.45

Bath Sink Stopper - $.44

Medicine Cabinet - $Cost

Medicine Cabinet Shelf - $Cost

Shower Curtain Rod - $10.00

Shower Head - $Cost

Shower/Tub Grab Bar - $25.00

Towel Bar - $10.00

Toilet Paper Brackets - $5.00

Toilet Paper Roller - $.75

Toilet Regular Or Handicap - $250.00

Toilet Seat Regular or Handicap - $30.00

Toilet Tank Lever - $1.24

Toilet Tank Only - $75.00

Tub Faucet W/ Handle - $125.00

Tub Spout Diverter Chrome - $12.05

Tub Stopper - $.56

Unstop Sink/Rod Out - $50.00

Unstop Toilet/Rod Out - $50.00

Kitchen

Bake/Broil Element - $Cost

Breaker Strip - $10.00

Clean Range - $75.00

Clean Refrigerator - $75.00

Door Handle - $30.00

Drip Pan Large 8" - $5.00

Drip Pan Small 6" - $3.50

Kitchen Faucet W/ Sprayer - $110.00

Kitchen Sink Stopper - $.75

Oven Rack - $Cost

Range Hood - $Cost

Shelf - $35.00

Sink Basket Strainer - $5.00

Refrigerator - Cost Plus Labor

Stove Gas 30" - Cost Plus Labor

Stove Electric 20" - Cost Plus Labor

Stove Electric 30" - Cost Plus Labor

Stove Knob - $Cost

Unstop Kitchen Sink/Rod Out - $50.00

Vegetable Drawer - $Cost Plus Labor

Windows

Glass/Pane - $125.00

Window Lock - $1.65

Window Screen Repair (Any Size) - $20.00

Window Blind (Any Size) - $37.00

Doors

Doorknob - $Cost

Exterior Door - $Cost

Interior Bathroom Door - $Cost

Interior Bedroom Door - $Cost

Interior Closet Door - $Cost

Screen Door - $378.25

Screen Door Closure - $8.59

Screen Door Latch - $9.55

Carpentry

Baseboard (Per Foot) - $3.50

Cabinet Hinges - $.72

Ceiling Tile - $1.25

Closet Rod - $7.50

Countertop Replacement (Per Linear Foot) - $25.00

Floor Tile (Each) - $Cost

Holes In Wall (Per Hole) - $75.00

Stair Treads - $25.00

Stairwell Riser - $10.55

Electrical

Bathroom/Bedroom/Hall/Kitchen Fixture - $35.00

Cable/Telephone Plate - $2.68

GFCI - $11.95

Inside Globe - $10.00

Light Bulb *** - $7.00

Porch Globe - $Cost

Receptacle - $1.00

Receptacle Plate - $1.00

Thermostat - $Cost

Water Heater

Water Heater - Electric - $Cost

Water Heater - Gas - $Cost

*Labor charges are $20 per hour and are charged in 15-minute increments.

**To unlock doors during business hours, tenants must have photo identification. Unlocking doors after business hours are for elderly/disabled residents only.

*** This charge does not apply to elderly & disabled residents.

Serenity Place Mother's Day Tea Party

The Ladies of Serenity Place celebrated Mother's Day with games and Tea. Each lady received a gorgeous Mother's Day gift.

Please join us for a Mother's Day Tea and Bingo

Including Light Refreshments and Prizes

Dress up with a fancy hat and bring your favorite cup, if you would like, but it is not required.

May 10, 2023
3:00 PM to 4:00 PM
Serenity Place Community Center

For more information contact:

NyAsia Folk
704.289.2514 Ext. 24

Summer Book Mobile

Union County Public Schools Summer Book Mobile will visit Monroe Housing Authority communities throughout June, July, and the first week in August.

The UCPS Mobile Book Bus will visit our communities on the following dates:

West Ridge
Day - Date - Time
Monday - June 19 - 4:00 PM to 5:00 PM
Monday - June 26 - 4:00 PM to 5:00 PM
Monday - July 24 - 4:00 PM to 5:00 PM
Monday - July 31 - 4:00 PM to 5:00 PM

Grace Gardens
Day - Date - Time
Wednesday - June 21 - 4:00 PM to 5:00 PM
Wednesday - June 28 - 4:00 PM to 5:00 PM
Wednesday - July 26 - 4:00 PM to 5:00 PM
Wednesday - August 2 - 4:00 PM to 5:00 PM

Willow Oaks
Day - Date - Time
Thursday - June 22 - 4:00 PM to 5:00 PM
Thursday - June 29 - 4:00 PM to 5:00 PM
Thursday - July 27 - 4:00 PM to 5:00 PM
Thursday - August 3 - 4:00 PM to 5:00 PM