Brooke Mills Joins Monroe Housing Staff
MONROE, NC- Brooke Mills has recently become a member of the Monroe Housing team, taking on the position of Administrative Office Assistant. In this capacity, Mills will deliver outstanding customer service by managing email correspondence, answering phone inquiries, and assisting walk-in clients. Additionally, she will support the staff with various daily responsibilities, including processing payments, organizing files, tracking important deadlines, and aiding the Executive Director with a range of tasks.
A native of Monroe, Mills obtained her High School Diploma in 2018 through Penn Foster High School. She is currently pursuing a degree in Office Management at Central Piedmont Community College in Charlotte. With four years of professional experience, Mills contributes her management skills to the organization. Before joining Monroe Housing, she held the position of Store Manager at Banter by Piercing Pagoda, where she led a team to consistently achieve sales targets, addressed customer complaints, managed bank deposits, and conducted individual meetings with staff members. Additionally, Mills worked as the Paint Supervisor at Lowe's, where she collaborated with a team and independently ensured excellent customer service, which included inventory management, addressing customer concerns, and responding to inquiries.
In her leisure time, Ms. Mills enjoys visiting the beach, spending quality time with family and friends, and engaging in outdoor activities.
"Ms. Mills is a significant addition to the Monroe Housing team. Her customer service abilities and willingness to learn and assist are invaluable assets," stated Dominique J. Dunn, Executive Director of Monroe Housing.
As a leader and innovator, Monroe Housing Authority's mission is to provide safe, quality housing for persons in need and to cultivate healthy, vibrant neighborhoods for the citizens we serve. Monroe Housing will empower residents to achieve self-sufficiency through innovative partnerships that encourage personal and professional growth.